Shipping & Returns


Shipping

We ship to Canada using reputable couriers. Shipping to USA is available through Canada Post using Small or Tracked Packet. Flat rate shipping for Alberta is $12, and $16 for the rest of Canada.  USA Shipping rates are calculated at checkout.  Free shipping on all Canadian orders over $105, after discounts & not including taxes.  Free shipping on all American orders over $105, after discounts & not including taxes.  Customers are responsible for any import or duty fees that may apply to American orders. 

Orders that require shipping will be sent out 5 business days (does not include weekends or holidays) after the order is placed.  Unfortunately shipping delays may occur that are out of our control.  We are not responsible for stolen or lost items, or packages that are delivered to the wrong address.  

We offer free local pick-up in Calgary, Alberta. Select the "Local Pick-up" option at checkout.  Pick-up instructions will be emailed once order is ready for pick-up.

We offer $4 local delivery to Calgary and some surrounding areas.  If you fall within our delivery range, Local Delivery will appear when you click "Ship" under Delivery Method at checkout.  Deliveries will take place on Wednesday evening (with the occasional exception).  Orders must be placed by 8 pm MST on Tuesday to be delivered that Wednesday.  Please provide a phone number at checkout, so we can contact you regarding delivery details.  $10 delivery is available to Cochrane and Airdrie. Please note: We are putting a pause on local deliveries for the foreseable future.  Our last local delivery will be Wednesday, March 2nd, 2022.

 

Returns & Exchanges

If you require a return or exchange of your purchase please contact us within 7 days of receiving your order.  You can contact us here.

We are happy to provide a refund or exchange for unused items in their original packaging.  Shipping fees are non-refundable, and we are not responsible for any shipping fees incurred while returning the item.  Returns and exchanges are processed on a case to case basis, please contact us before returning any items.

All sale items and gift cards are final sale.

We pride ourselves on producing high quality baby goods.  If you have any issues with your purchase please don't hesitate to reach out to us, we will do our best to make it right!